Shipping policy

 

Shipping Policy

Welcome to our Shipping Policy page. Here, you will find all the details regarding the shipment of your Glass Wholefood Blends within Australia.

1. Shipping Area:

  • We currently ship exclusively within Australia.

2. Shipping Method:

  • All orders are shipped via Australia Post.

3. Processing Time:

  • Orders are processed within 1-2 business days.
  • You will receive a confirmation email with tracking information once your order has been shipped.

4. Shipping Rates:

  • Standard Shipping: Free Shipping
  • Express Shipping: $15

5. Delivery Time:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days
  • Delivery times may vary depending on your location and any postal service delays.

6. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order on the Australia Post website using the provided tracking number.

7. Shipping Address:

  • Please ensure that your shipping address is correct at the time of purchase.
  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Damaged or Lost Packages:

  • If your package arrives damaged or is lost, please contact our customer service immediately.
  • We will work with Australia Post to resolve the issue and ensure you receive your order.

9. Changes to Your Order:

  • If you need to change your shipping address or cancel your order, please contact us as soon as possible.
  • Once the order has been shipped, changes cannot be made.

10. Contact Us:

  • For any questions or concerns regarding your shipment, please contact our customer service team at hello@glasswholefoods.com.